Dear Pilot TV app user,

Thank you for downloading the app – or thinking about it! Because you’ve found your way here, there’s a chance you might have had a problem with the app, or you need to speak to someone about it. Below is a list of FAQs that should assist you, one for Apple device users, one for Android users.

Or if you’d rather just speak with someone, please email appsupport_uk@bauermedia.co.uk and we’ll get back to you within 24 hours during the working week and within 48 hours over a weekend.

In your email please state that you’re getting in touch about the Pilot TV app, the device you’re using, the operating system it has installed and, if you’ve purchased something, what it is you have bought (a single issue, a subscription, etc).

We’ll then get back to you and do our best to assist quickly and with the minimum of fuss.

With best wishes,

The Pilot TV tech team

iOS FAQ

Q What devices and operating systems does this app support?

A: The app works with any operating system from iOS 9 onwards. It also works with any device that has a 64-bit processor, or greater. Older devices with 32-bit processors and iOS 8 or before are NOT supported.
The following devices are NOT supported any longer: iPad 1, iPad 2, iPad Air 1, iPhone 3, 4, 5.
All devices after the above should be fine.

If you have any questions on this, please email appsupport_uk@bauermedia.com and we’ll advise further.

Q My issue won’t download and/or the app crashes. What am I doing wrong?

A: Firstly, are you using an older device and operating system? The app no longer supports devices running 32-bit processors. This includes the iPad 1, iPad 2 and iPad Air 1; along with the iPhone 3, 4 and 5.

Secondly, what operating system are you using? You need to be using iOS 9 or later. If you try and download an issue using any of these devices or operating systems, the app will likely crash.

If you’re using supported devices / operating systems, yet are still having difficulty downloading issues, please follow these tips:

  1. When you download an issue please only download one at a time

  2. Remain on the page when the issue is downloading, until the process is complete

  3. Do not navigate away from the app

  4. Do not attempt to download more than one issue at once

Also, please check the available storage space on your device. To download a single digital edition, we’d advise you need 750MB free for a smooth download. Some of our digital editions – back issues especially, that might have been made in older software – could take up 500MB or so, though this is very unusual

Always use a good WiFi connection to download – the faster your broadband/fibre speed, the quicker the download.

Check how many apps your device has running at once. If a number of apps remain launched & open on your device, it can take up the device’s available memory and make it tricky to download a digital edition of a magazine. Ideally, only have one or two apps running simultaneously when you’re downloading a digital magazine

If you have any questions on this, or if the app keeps crashing even though you’re using a supported device and operating system, please email appsupport_uk@bauermedia.com and we’ll advise further.

 Q: The latest issue is missing from the app – why is this?

A: Occasionally, the print edition of a magazine can be delivered to subscribers or go on sale before its official ‘on-sale’ date. Because everything in the app is automated, digital editions generally go live on the ‘on-sale’ date – so it can appear that they’ve not gone live.

If your magazine is monthly, it’s likely the issue will appear within 24/48 hours. If it doesn’t, please email appsupport_uk@bauermedia.com and let us know.

Weekly titles should not go live late! So if your subscription is to a weekly magazine like MCN, Grazia, Angling Times, Closer, Heat etc and the magazine is late going live, please email appsupport_uk@bauermedia.com and let us know asap. It’s possible something’s gone wrong in the automated upload process, though this is very unusual.

Q: The app is asking me to pay again. I bought by issues using my iTunes account. Can you help?

A: From time to time, this can happen: usually after you’ve updated your app or the operating system your device is running on.

If you bought your magazines via your iTunes account, please try this:

  1. Check you’re connected to a decent WiFi signal

  2. Ensure your device is connected to the same iTunes account you used to buy your subscription / issues. This is really important!

  3. Stop the app running and relaunch it

  4. You should see the storefront appearing, with the covers of the most recent issues

  5. Tap the button on the top right of the screen to reveal a drop-down menu

  6. Tap ‘Restore all purchases’

  7. Please WAIT as the app restores: don’t navigate anywhere. This can take a few seconds

  8. Once the restore process is complete, you should have access to your issues again

Unfortunately you will have to re-download them again, which we understand can be frustrating – with apologies, there’s no way around that at this time.

If you have any questions on this, or this answer doesn’t sort the problem out, please email appsupport_uk@bauermedia.com and we’ll advise further.

Q: The app is asking me to pay again. I’m a Great Magazines customer and have already paid! Can you help?

A: If you bought your issues / subscription via the Great Magazines website, please check whether you are logged in. You must be logged in to access your magazines.

If you are not logged in, please try this:

  1. Go into the app’s menu (top left of screen)

  2. Tap the button that says ‘Login’

  3. You will see fields to add your user name and password

  4. Add your username to the correct field – it should be your email address

  5. Add the password you created when setting up your account in the second field

  6. Tap ‘LOGIN’

  7. You should get a pop-up appear that says, ‘Thank you, you’ve successfully logged in!’

  8. Tap ‘Continue’ – you’ll be taken to your magazines, where you can download them

NOTE: This form is ONLY for Great Magazines customers, NOT for iTunes or Google Play customers.

If you’re having problems logging in, please email bauerdigital@subscription.co.uk and give your full name and the title of the magazine you’re trying to access, along with your customer number, if you have it. Outline what the problem is and what the app is telling you – our team should be in touch within 24 hours.

 Q: I’m a Great Magazines customer and I’m trying to register / create an account in the app but it’s not letting me. It says ‘user authentication failed’. What’s happening?

A: Firstly, this is for customers who have bought issues via the Great Magazines website. It is not for iOS or Google Play customers.

If this applies to you, please run through this checklist to see if it solves the problem:

  1. You should have been sent a customer number by Great Magazines on confirmation of your purchase. Please double check you’ve inputted it onto the ‘Create an account’ form

  2. Make sure you’ve used the same email address you inputted when buying the subscription / issue

  3. Your password MUST be a minimum of 8 characters in length. It MUST also have a mix of upper/lower case letters, plus at least one numeral. Check that this is the case

If you still can’t create your account, please email bauerdigital@subscription.co.uk giving them your customer number and they can look into it for you, usually within 24-48 hours.

Q: I’m a trying to login in the app, but it’s not letting me… what’s gone wrong?

A: The login section of the app is for customers who have bought issues or a subscription via our own Great Magazines website. It is NOT for customers who have purchased issues via Apple iTunes or Google Play Wallet.

If you are a Great Magazines customer and you are trying to login but it’s failing, with the app telling you it doesn’t recognise your password, or email, then the best thing to do is get in touch with the Great Magazines customer service team, who’ll be able to look at your specific account and tell you what’s going on.

This is how to get in touch with them:

  1. Email bauerdigital@subscription.co.uk

  2. Give your full name and the title of the magazine you’re trying to access

  3. Include your customer number if you have it

  4. Outline what the problem is and what the app is telling you!

They should be in touch within 24-48 hours.

Q: The app is telling me my customer number is already in use. What do I need to do?

A: You’ll need to speak with the Great Magazines support team, who may need to reset your account. You can get in touch with them via bauerdigital@subscription.co.uk – they will be back in touch within 24-48 hours.

Q: The forgotten password link isn’t working! Help!

A: You’ll need to speak with the Great Magazines support team, who may need to reset your account. You can get in touch with them via bauerdigital@subscription.co.uk – they will be back in touch within 24-48 hours.

 Q: I am a Great Magazines customer and I’m getting the message ‘device limit reached’. Why is this?

A: There is a limit of four devices that can be used to access any one Great Magazines subscription. If you’ve surpassed this, you’ll need to get into touch with our customer support team, who can reset your account for you. You can get in touch with them via bauerdigital@subscription.co.uk – they will be back in touch within 24-48 hours.

Q Your back issues are very large. Why are they so big?

A: A few of the older back issues are approaching 1GB in size, most are 500MB or so, which could present problems for customers with 16GB storage or less. They could also prove difficult to download by customers over slower-speed internet connections.

The file sizes of older back issues are large because they were made using a different software before being imported into this new app, and we didn’t know any better at the time!

The file sizes of all back issues are actually the same as they were in the previous app – unfortunately, we cannot reduce the size of back issues dated before January 2017.

Also, at this moment in time, issues will not download in the background. So please, use a strong broadband connection when downloading big back issues and don’t navigate away from the app during the download process.

Q: Can I read my issues offline?

A: Yes! Just make sure you download them fully first over a good WiFi connection. Once downloaded, they will store on your device and can be read offline.

Q: Storage space on my iPad is low: how can I ensure the app doesn’t take up too much storage?

A:  You might want to consider removing some previously downloaded issues to free up space on the device’s storage.

To do this, please:

  1. Launch the app

  2. You’ll see the magazines appear in the storefront

  3. Any downloaded issues should have a button with the word ‘Open’ on it, next to a black square button with a cross on it

  4. Tap the black square button

  5. A notification will appear asking you to confirm

  6. Tap ‘OK’

  7. The download will be removed

You will still be able to read that issue in the future, you’ll just have to download it again at a later date.

Q: How can I remove previously downloaded issues from the app?

This is easy. To do this, please:

  1. Launch the app

  2. You’ll see the magazines appear in the storefront

  3. Any downloaded issues should have a button with the word ‘Open’ on it, next to a black square button with a cross on it

  4. Tap the black square button

  5. A notification will appear asking you to confirm

  6. Tap ‘OK’

  7. The download will be removed

You will still be able to read that issue in the future, you’ll just have to redownload it again at a later date.

Q: What kind of functionality does this app offer?

A: That very much depends on the editorial team! At Bauer Media, our bigger titles tend to have fully interactive apps. These include:

  • Empire

  • Grazia

  • Bike

  • Car

  • Practical Photography

  • Built

  • MCN

  • Q

  • Take a Break

In Empire, you’re likely to see trailers of current and future film releases, along with full interactivity, animations, bonus content, extra picture galleries, extra audio and their famed podcast.

In Car, you could see extra content along similar lines: the same also with Bike.

Grazia is designed specifically for tablet and mobile and gives you a reading experience tailored just for your device.

And our photographic title contains fabulous, fully instructional video content (and a lot of it!) designed to improve your photography skills.

MCN, Q and Take a Break all have content that is optimised for reading on smartphones.

If you’ve bought any of our other titles using this app software, they may contain some extra content – if the editorial team has the resource to add it – or they may just be replicas of the print edition. If you have any specific questions to do with the functionality of your app, please email appsupport_uk@bauermedia.com either direct or through the ‘Feedback’ section in the app’s menu and we’ll get back to you.

 Q: Can I download a magazine over my mobile data network?

Yes, absolutely. However, we do not recommend it. Some of the file sizes are large and this will use up a lot of data. Depending on the data deal you have with your network supplier, you may be charged to download over a mobile data network. This cost could be considerable. Also, if you’re abroad, we would definitely not recommend downloading over a mobile network. Our advice would always be to ensure you download over a safe and secure WiFi network – the better the speed of the connection, the faster your download will complete. 

Q: I’ve just bought a new sub via your Great Magazines website, but I can’t get the latest issue. Why not?

A: Occasionally, your Great Magazines subscription might not start with the most recent issue in the app. It might start with the next issue to go live – please check your order confirmation, it should tell you with which issue your subscription starts.

You also need to ‘create an account’ in the app, using the customer number you were sent by Great Magazines after your purchases. If you’ve not done this, please try doing so, using the instructions you have been sent.

If you’re still having problems, there is support at hand via the support team at Great Magazines. Please email bauerdigital@subscription.co.uk including your name, the magazine you’re trying to access, and your customer number. They should help within 24 hours.

Q: How do I manage my Great Magazines subscription?

A: You should be able to do this online, at the Great Magazines website. At the bottom of the homepage there should be the option to ‘Manage Subscription’. Please click/tap on this button and sign in. Or just go here.

Again, if you have any problems, please email bauerdigital@subscription.co.uk including your name, the magazine you’re trying to access, and your customer number – along with your specific question. They should help within 24 hours.

Q: How do I manage my Apple App Store subscription?

A: If you bought a subscription via your iTunes account with Apple, managing it should be really easy. Here’s their trouble shooting page for you to look at, with lots of good advice: https://support.apple.com/en-gb/HT202039

Also, you can manage it on your iPad / iPhone. To do that, just:

  1. Go into Settings

  2. Tap ‘iTunes and App Store’

  3. Tap your blue Apple ID

  4. You’ll need to login again for security purposes

  5. Once logged in, you’ll be able to navigate to an option that says ‘Manage Subscriptions’

  6. Tap on that and you’ll be able to see when your sub expires and cancel the auto-renew, if it’s in place

Q: The print edition has a cover-mounted gift on it. Do I get that as part of my digital edition subscription?

A: We regret to say we cannot offer digital subscribers the cover-mounted gifts some print editions will carry on their front covers, or bagged with the issue. Generally speaking, digital editions are cheaper to buy, to reflect this.

Q: I just want some help. Who can I speak to?

A: Ultimately, if you just want some advice, please email appsupport_uk@bauermedia.com – we will be back in touch with you within 24 hours, Monday to Friday, 9am to 6pm.

Alternatively, go to the ‘Feedback’ section of the app in the menu and write what you wish here. We’d actually prefer it if you did this as it helps us detect errors.

This will also get to our support team and answered within 24 hours, Monday to Friday.

 Q: Does this app automatically collect any sensitive personal data?

A: No. We will clearly obtain your consent to collect and/or process your personal information when we are required to do so by law.

However, the app does track generic user behaviour – for example, the number of issues that are downloaded, the type of devices and operating systems being used to access content in the app, how long you might spend reading an issue, the purchases you might make in order to fulfil them.

Additionally, if you send us an email via the ‘Feedback’ section of the app, you should know that in doing so, you will be providing data on your usage of the app that may help us fix any technical problem you may have or have had with the app, or answer any question you might have asked about the app.

This data, which may include your email address, will not be stored by us. No data from this app will be used for promotional purposes. Your app-usage data will not be handed to third parties, unless it's essential for us to do so to solve technical problems. In this case, we may pass your app usage data only to our technical partners - Sprylab technologies GmbH and CDS Global (Great Magazines) - or both.

For full details of Bauer Media’s privacy policy relating to the use of this app and related brand websites, please go to the ‘Terms of Use’ section in the app’s main menu. Here you should find clear answers to any questions you may have.

If you have any questions relating to your personal data and how Bauer Media uses it, or if you wish to request information on the data or yours we may hold and how we may be using it, please email us at dataprotectionofficer@bauermedia.co.uk and we’ll happily comply with any request you might have.

Android FAQ

Q What devices and Android operating systems does this app support?

A: The app works with any Android operating system from Marshmallow onwards. It also supports any reasonably recent Android device (not including Kindle Fire / Kindle eReaders) – as long as that device has a 64-bit processor or more powerful.

The app does not support devices with 32-bit processors or smaller.

If you have any questions on this, please email appsupport_uk@bauermedia.com and we’ll advise further.

Q My issue won’t download and/or the app crashes. What am I doing wrong?

A: Firstly, are you using an older device and operating system? The app no longer supports devices running 32-bit processors.

Secondly, what operating system are you using? You need to be using Marshmallow or later.

Any older devices or operating systems may not be able to run this app.

If you’re using modern, supported devices / operating systems, yet are still having difficulty downloading issues, please follow these tips:

  1. When you download an issue please only download one at a time

  2. Remain on the storefront when the issue is downloading, until the process is complete

  3. Do not navigate away from the app

  4. Do not attempt to download more than one issue at once

Also, please check the available storage space on your device and always use a good WiFi connection to download – the faster your broadband/fibre speed, the quicker the download

Check how many apps your device has running at once. If a number of apps remain launched & open on your device, it can take up the device’s available memory and make it tricky to download a digital edition of a magazine. Ideally, only have one or two apps running simultaneously when you’re downloading a digital magazine

If you have any questions on this, or if the app keeps crashing even though you’re using a supported device and operating system, please email appsupport_uk@bauermedia.com and we’ll advise further.

 Q: The latest issue is missing from the app – why is this?

A: Occasionally, the print edition of a magazine can be delivered to subscribers or go on sale before its official ‘on-sale’ date. Because everything in the app is automated, digital editions generally go live on the ‘on-sale’ date – so it can appear that they’ve not gone live.

If your magazine is monthly, it’s likely the issue will appear within 24/48 hours. If it doesn’t, please email appsupport_uk@bauermedia.com and let us know.

Weekly titles should not go live late! So if your subscription is to a weekly magazine like MCN, Grazia, Angling Times, Closer, Heat etc and the magazine is late going live, please email appsupport_uk@bauermedia.com and let us know asap. It’s possible something’s gone wrong in the automated upload process, though this is very unusual.

 Q: The app is asking me to pay again. I bought by issues using my Google Wallet account. Can you help?

A: From time to time, this can happen: usually after you’ve updated your app or the operating system your device is running on. Please try the following:

  1. Check you’re connected to a decent WiFi signal

  2. Stop the app running and relaunch it

  3. You should see the storefront appearing, with the covers of the most recent issues

  4. Tap the button on the top right of the screen to reveal a drop-down menu

  5. Tap ‘Restore all purchases’

  6. Please WAIT as the app restores: don’t navigate anywhere

  7. Once the restore process is complete, you should have access to your issues again

Unfortunately, you will have to re-download them again, which we understand can be frustrating – with apologies, there’s no way around that.

If you have any questions on this, or this answer doesn’t sort the problem out, please email appsupport_uk@bauermedia.com and we’ll advise further.

Q: I’m a Great Magazines customer and I’m trying to register / create an account in the app but it’s not letting me. It says ‘user authentication failed’. What’s happening?

A: Firstly, this is for customers who have bought issues via the Great Magazines website. It is not for Google Play customers.

If this applies to you, please run through this checklist to see if it solves the problem:

  1. You should have been sent a long customer number by Great Magazines on confirmation of your purchase

  2. Please double check you’ve inputted it correctly onto the ‘Create an account’ form

  3. Make sure you’ve used the same email address you inputted when buying the subscription / issue

  4. Your password MUST be a minimum of 8 characters in length. It MUST also have a mix of upper/lower case letters, plus at least one numeral. Please check that this is the case

If after this you still can’t create your account, please email bauerdigital@subscription.co.uk giving them your customer number and they can look into it for you, usually within 24-48 hours.

Q: The app is telling me my customer number is already in use. What do I need to do?

A: You’ll need to speak with the Great Magazines support team, who may need to reset your account. You can get in touch with them via bauerdigital@subscription.co.uk – they will be back in touch within 24-48 hours.

 Q: I’m a trying to login in the app, but it’s not letting me… what’s gone wrong?

A: The login section of the app is for customers who have bought issues or a subscription via our own Great Magazines website. It is NOT for customers who have purchased issues via Google Play Wallet.

If you are a Great Magazines customer and you are trying to login but it’s failing, with the app telling you it doesn’t recognise your password, or email, then the best thing to do is get in touch with the Great Magazines customer service team, who’ll be able to look at your specific account and tell you what’s going on.

This is how to get in touch with them:

  1. Email bauerdigital@subscription.co.uk

  2. Give your full name and the title of the magazine you’re trying to access

  3. Include your customer number if you have it

  4. Outline what the problem is and what the app is telling you!

They should be in touch within 24-48 hours.

Q: The app is asking me to pay again. I’m a Great Magazines customer and have already paid! Can you help?

A: Firstly, if you bought your issues / subscription via the Great Magazines website, please check whether you are logged in. You MUST be logged in to access your magazines.

If you are logged in and the app is not letting you download issues you are entitled so, please email our support team (see below email address).

If you are not logged in, please try and login, like this:

  1. Go into the app’s menu (top left of screen)

  2. Tap the button that says ‘Login’

  3. You will see fields to add your user name and password

  4. Add your username to the correct field – it should be your email address

  5. Add the password you created when setting up your account in the second field

  6. Tap ‘LOGIN’

  7. You should get a pop-up appear that says, ‘Thank you, you’ve successfully logged in!’

  8. Tap ‘Continue’ – you’ll be taken to your magazines, where you can download them

NOTE: This form is ONLY for Great Magazines customers, NOT for iTunes or Google Play customers.

If you’re having problems logging in, please email bauerdigital@subscription.co.uk and give your full name and the title of the magazine you’re trying to access, along with your customer number, if you have it. Outline what the problem is and what the app is telling you – our team should be in touch within 24 hours.

 Q: The forgotten password link isn’t working! Help!

A: You’ll need to speak with the Great Magazines support team, who may need to reset your account. You can get in touch with them via bauerdigital@subscription.co.uk – they will be back in touch within 24-48 hours.

Q: I am a Great Magazines customer and I’m getting the message ‘device limit reached’. Why is this?

A: There is a limit of four devices that can be used to access any one Great Magazines subscription. If you’ve surpassed this, you may be locked out of the app, in which case you’ll need to get into touch with our customer support team, who can reset your account for you. You can get in touch with them via bauerdigital@subscription.co.uk – they will be back in touch within 24-48 hours.

Q: I’ve just bought a new sub via your Great Magazines website, but I can’t get the latest issue. Why not?

A: Occasionally, your Great Magazines subscription might not start with the most recent issue in the app. It might start with the next issue to go live – please check your order confirmation, it should tell you with which issue your subscription starts.

You also need to ‘create an account’ in the app, using the customer number you were sent by Great Magazines after your purchases. If you’ve not done this, please try doing so, using the instructions you have been sent.

If you’re still having problems, there is support at hand via the support team at Great Magazines. Please email bauerdigital@subscription.co.uk including your name, the magazine you’re trying to access, and your customer number. They should help within 24 hours.

Q: How do I manage my Great Magazines subscription?

A: You should be able to do this online, at the Great Magazines website. At the bottom of the homepage there should be the option to ‘Manage Subscription’. Please click/tap on this button and sign in. Or just go here.

Again, if you have any problems, please email bauerdigital@subscription.co.uk including your name, the magazine you’re trying to access, and your customer number – along with your specific question. They should help within 24 hours.

 Q: Can I read my issues offline?

A: Yes! Just make sure you download them fully first over a good WiFi connection. Once downloaded, they will store on your device and can be read offline.

Q: Storage space on my device is low: how can I ensure the app doesn’t take up too much storage?

A:  You might want to consider removing some previously downloaded issues to free up space on the device’s storage. To do this, please:

  1. Launch the app

  2. You’ll see the magazines appear in the storefront

  3. Any downloaded issues should have a button with the word ‘Open’ on it, next to a black square button with a cross on it

  4. Tap the black square button

  5. A notification will appear asking you to confirm

  6. Tap ‘OK’

  7. The download will be removed

You will still be able to read that issue in the future, you’ll just have to download it again at a later date.

Or, to free up space for your favourite magazine, you could think about deleting any other apps that you no longer use!

Q: What kind of functionality does this app offer?

A: That very much depends on the editorial team! At Bauer Media, our bigger titles tend to have fully interactive apps, on Android and iOS.

These include:

  • Empire

  • Grazia

  • Bike

  • Car

  • Practical Photography

In Empire, you’re likely to see trailers of current and future film releases, along with full interactivity, animations, bonus content, extra picture galleries, extra audio and their famed podcast.

In Car, you could see extra content along similar lines: the same also with Bike.

Grazia is designed specifically for tablet and mobile and gives you a reading experience tailored just for your device.

And our photographic title contains fabulous, fully instructional video content (and a lot of it!) designed to improve your photography skills.

If you’ve bought any of our other titles using this app software, they may contain some extra content – if the editorial team has the resource to add it – or they may just be replicas of the print edition.

If you have any specific questions to do with the functionality of your app, please email appsupport_uk@bauermedia.com either direct or through the ‘Feedback’ section in the app’s menu and we’ll get back to you.

Q: Can I download a magazine over my mobile data network?

Yes, but we do NOT recommend it. Some of the file sizes are large and this will use up a lot of data. Depending on the data deal you have with your network supplier, you may be charged to download over a mobile data network. This cost could be considerable.

Also, if you’re abroad, we would definitely not recommend downloading over a mobile network. Our advice would always be to ensure you download over a safe and secure WiFi network – the better the speed of the connection, the faster your download will complete.

Q: How do I manage my Apple App Store subscription?

A: If you bought a subscription via your iTunes account with Apple, managing it should be really easy. Here’s their trouble shooting page for you to look at, with lots of good advice: https://support.apple.com/en-gb/HT202039

Also, you can manage it on your iPad / iPhone. To do that, just:

  1. Go into Settings

  2. Tap ‘iTunes and App Store’

  3. Tap your blue Apple ID

  4. You’ll need to login again for security purposes

  5. Once logged in, you’ll be able to navigate to an option that says ‘Manage Subscriptions’

  6. Tap on that and you’ll be able to see when your sub expires and cancel the auto-renew, if it’s in place

 Q: The print edition has a cover-mounted gift on it. Do I get that as part of my digital edition subscription?

A: We regret to say we cannot offer digital edition customers the cover-mounted gifts some print editions will carry on their front covers, or bagged with the issue. Generally speaking, digital editions are cheaper to buy, to reflect this.

Q: I just want some help. Who can I speak to?

A: Ultimately, if you just want some advice, please email appsupport_uk@bauermedia.com – we will be back in touch with you within 24 hours, Monday to Friday, 9am to 6pm.

Alternatively, go to the ‘Feedback’ section of the app in the menu and write what you wish here. We’d actually prefer it if you did this as it helps us detect errors.

This will also get to our support team and answered within 24 hours, Monday to Friday.

Q: I’m concerned about privacy. Does this app automatically collect any of my sensitive personal data?

A: No. We will always clearly obtain your consent to collect and/or process your personal information when we are required to do so by law.

However, the app does track generic user behaviour – for example, the number of issues that are downloaded, the type of devices and operating systems being used to access content in the app, how long you might spend reading an issue, the purchases you might make in order to fulfil them.

Additionally, if you send us an email via the ‘Feedback’ section of the app, you should know that in doing so, you will be providing data on your usage of the app that may help us fix any technical problem you may have or have had with the app, or answer any question you might have asked about the app.

This data, which may include your email address, will not be stored by us. No data from this app will be used for promotional purposes. Your app-usage data will not be handed to third parties, unless it's essential for us to do so to solve technical problems. In this case, we may pass your app usage data only to our technical partners - Sprylab technologies GmbH and CDS Global (Great Magazines) - or both.

For full details of Bauer Media’s privacy policy relating to the use of this app and related brand websites, please go to the ‘Terms of Use’ section in the app’s main menu. Here you should find clear answers to any questions you may have.

If you have any questions relating to your personal data and how Bauer Media uses it, or if you wish to request information on the data of yours we may hold and how we may be using it, please email us at dataprotectionofficer@bauermedia.co.uk and we’ll happily comply with any request you might have.